Return and Refund Policy

Refund/Cancellation Policy.

• Billing adjustments for Wholesale customers is as follows:

Requests for billing adjustments must be made by the Customer before the end of the proceeding billing cycle and subsequent reconciliation efforts must conclude within 30 days.  Any amounts which FCN determines to be billed in error, will be credited against Customer’s next Invoice Amount.  Requests for adjustments shall not be cause for delay in Customer’s payment of the full balance due by the Due Date. If such request for billing adjustments is not made in writing within such thirty (30) day period, the charges shall be deemed valid, and Customer waives its rights to any credits, offsets or adjustments of any kind.  Please refer to contract for dispute process.

• Refunds for phones and cancellation of phone service can be submitted to FCN customer service within 30 days of purchase for full refund.